August 2006 Meeting More Info Page
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The Next Wave: The Emergence of Online Customer Communities
Speaker: Michel G. Thouati, Ph.D., CEO and Co-Founder
Event Description
As the Web becomes the primary source of product information, marketers are learning how to create unique online customer experiences to gain a competitive advantage. Online Customer Communities are increasingly viewed as the next wave in engaging customers. Michel Thouati, CEO of Lithium Technologies, discussed the market trends and the reasons why major corporations are implementing online communities to provide customer care and generate brand loyalty.
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About Lithium Technologies
Lithium Technologies provides market-leading solutions for building successful online customer communities. Lithium's solutions enable clients to increase brand loyalty, sales, and customer satisfaction while decreasing customer care costs. Clients include Cingular, Intuit, Forbes, Sony, Scholastic.com, Nokia, and Dell. Founded in 2001, Lithium is privately held with headquarters in Emeryville, CA. For more information, visit www.lithium.com or call 510-653-6800.